Keep your website current
Ask for a new service page, updated hours or a place to show your latest work. I build and host the site, and your agent prepares changes for you to review.
How I approach the work
The tools should earn their place in your working day.
I start with work you need to do, then build a simpler way to handle it with you.
Make an update without hunting through your accounts.
Your website and Google profile tell customers what to expect from your business. Keeping them current can mean signing into several accounts just to make one small change. I connect the tools you need so you can ask for the work in a text chat and review it there.
The service starts with your website and the accounts you want to use. I build the setup, keep it working and teach you how to make it useful in your day. You choose from the supported secure channels we confirm together.
Reply in your own voice
Work through a Google review or customer email from the same chat. Read the draft, change anything you want and approve the finished reply.
Understand what needs attention
Ask a question about your connected website traffic or find a detail in an email thread. Your agent brings the available information into the conversation.
Learn with your own website and messages.
We start with something you actually need to do. I show you how to explain the request, check the prepared work and follow it through. You can ask questions as you go.
As your needs change, I help you decide which features are worth learning. Ongoing teaching is part of the service because the setup becomes more useful as you become more comfortable with it.
Work directly with the person who builds your setup.
I’m Kelvin Bratton, founder and builder at digi-DEX. When we discuss your business, I am also the person who puts the system together and helps you use it afterward.
I provide a personal service for a roster capped at 40 businesses. That lets me stay familiar with your setup and the work you want it to support. We agree how to reach me and what support covers before you start.
Review the work before it reaches your customers.
You approve each client-facing change before it is made. For any public or private message sent on your behalf, you explicitly approve the exact content and recipients. If the wording changes, I ask for fresh approval. Purchases also need your specific approval.
Your accounts remain in your name. Account access and standing instructions do not replace your approval. You continue to run the business; I maintain the technology you use. You can ask questions and work through ideas in chat without approving each conversational reply.