Keep your website current
Ask for a new service page, updated hours or a place to show your latest work. I build and host the site, and your agent prepares changes for you to review.
Service overview
Here’s what working with me includes.
Your website and connected tools come with ongoing help from Kelvin Bratton, the person who builds the setup.
Make an update without hunting through your accounts.
Your website and Google profile tell customers what to expect from your business. Keeping them current can mean signing into several accounts just to make one small change. I connect the tools you need so you can ask for the work in a text chat and review it there.
The service starts with your website and the accounts you want to use. I build the setup, keep it working and teach you how to make it useful in your day. You choose from the supported secure channels we confirm together.
Reply in your own voice
Work through a Google review or customer email from the same chat. Read the draft, change anything you want and approve the finished reply.
Understand what needs attention
Ask a question about your connected website traffic or find a detail in an email thread. Your agent brings the available information into the conversation.
Start with the work you keep putting off.
Perhaps your opening hours have changed, a good review deserves a reply or your website still shows an old service. Tell your agent what you want to do. It prepares the work using the accounts connected to your setup.
“Update our Friday hours.”
Review the proposed hours for your website and Google Business Profile together. Approve the specific change when it looks right.
“Help me answer this review.”
Read the original review beside a reply drafted in your voice. Adjust the wording before approving it for that review.
“What did we agree in that email?”
Get a summary of a connected email thread with the source available to check. Ask for a reply draft if you need one.
Work directly with the person who builds your setup.
I’m Kelvin Bratton, founder and builder at digi-DEX. When we discuss your business, I am also the person who puts the system together and helps you use it afterward.
I provide a personal service for a roster capped at 40 businesses. That lets me stay familiar with your setup and the work you want it to support. We agree how to reach me and what support covers before you start.
Learn with your own website and messages.
We start with something you actually need to do. I show you how to explain the request, check the prepared work and follow it through. You can ask questions as you go.
As your needs change, I help you decide which features are worth learning. Ongoing teaching is part of the service because the setup becomes more useful as you become more comfortable with it.
Know what the setup and ongoing service will cost.
Your proposal explains the work and costs before you decide. It identifies the accounts I can support and any outside software or usage charges.
The initial setup
The setup fee covers your website and the connections we agree to build. It also covers configuring your agent with the business context it needs and testing the first jobs with you.
The monthly service
The retainer covers hosting and upkeep, with defined AI usage and continuing teaching. You keep direct access to the builder who knows your setup.
Additional work
Custom software or an extra connection can be quoted separately when you need it. I explain the cost and get your agreement before adding it.
Review the work before it reaches your customers.
You approve each client-facing change before it is made. For any public or private message sent on your behalf, you explicitly approve the exact content and recipients. If the wording changes, I ask for fresh approval. Purchases also need your specific approval.
Your accounts remain in your name. Account access and standing instructions do not replace your approval. You continue to run the business; I maintain the technology you use. You can ask questions and work through ideas in chat without approving each conversational reply.
Keep finding useful ways to put the tools to work.
The weekly letter covers AI news pertinent to an entrepreneur, with how-tos, tips, tricks and lessons you can use in your own business. It has one purpose: provide real-world value.
The newsletter is included at no additional charge for retained clients and available as a paid subscription to the public. Ask me for subscription details.
Add sales support when your work calls for it.
F.A.S.S.S. is my Fully Automated Sales Support System. It is an optional add-on for recorded-call notes, CRM updates and follow-up drafts. We discuss the systems you use and quote the work separately.
The core digi-DEX service can also include email marketing or supported order lookups. I check the available access for your accounts before including those jobs in the proposal.