digi-DEX logo markdigi-DEX

Staff Capacity Calculator

What does repeated inquiry handling cost?

Enter your monthly inquiry volume, current handling cost, and the share of inquiries you believe a system could complete. The result shows the amount implied by those assumptions.

Model the current handling capacity.

Adjust the assumptions below. The estimate updates immediately.

Monthly inquiries10,000

Range: 100 – 100,000 · step 100

Completion assumption60%

Share of inquiries you believe a system could complete · 0 – 100%

Human cost per call$8.00
$

Fully loaded staff cost for handling one inquiry · $1 – $50

Monthly Staff Capacity

$48,000

Annual: $576,000

Inquiries in your assumed share6,000 of 10,000(60%)
Current staff cost per inquiry$8

This estimates the current staff capacity attached to the inquiries entered. It doesn’t include implementation cost or prove that the assumed share is suitable for automation. It is not a forecast of digi-DEX results or an offer to handle customer conversations.

How I work

Work through the setup with the person who builds it.

01

Start with your ideas

Tell me what you want your digital presence to become. I agree the technology, teaching, service and costs.

02

Build and teach

I connect the agreed tools and teach you using your own requests. You keep the decisions and explicit approvals.

03

Support and improve

You come back to me for help with the setup. I maintain the agreed connections and show you useful ways to work with them.

How to use the result.

The calculator multiplies inquiry volume by the share you enter and the current staff cost per inquiry. It doesn’t determine whether those inquiries are suitable for automation or whether the business can remove the corresponding cost.

Compare the inputs with your records and use the estimate to identify work worth discussing. Any proposal would need to account for the systems you use and the cost of the setup.